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HOW IT WORK?
POPULAR QUESTIONS
Frequently Asked Questions
Yes. All paintings are 100% handmade, 100% Hand-painted by our artists. There is no printing involved in the process. Our artists only use in watercolor, pencil, ink...
Most likely - yes! Our artists are very talented & can create a portrait almost out of any photo.
Still unsure? Check out our Photo guide for more detailed information.
NOTE: We will send you the completed product based on the image you provide. As it is 100% hand-painted and takes a lot of time to complete, we cannot make multiple revisions. we strive to make it as accurate as possible, and each piece is unique. Thank you for your understanding. We try our best to made all of our customers Happy!
Satisfied customers are what make us the premier custom portrait site. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new canvas at absolutely no charge to you.
Artwork Damage
If your painting arrives damaged, please reach out to us by contacting our customer support. We will a new canvas for you free of charge.
100% Satisfaction
Once you have received the portrait and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.
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